You will receive a tracking number by email when your order has been dispatched.

If an item has been damaged in transit, we will provide you with a replacement or a full refund. Please contact us with your order details and a photo of the damaged item. Please keep in mind that natural cracking/checking is not a defect of the logs, it is the natural drying process of logs and will not hurt the structural sound of the item.

All our Beautiful pieces are built as orders come in. We build from scratch each and every order. Most items are built and shipped within 4-8 weeks, depending on size of order and item ordered. We offer quick ship on our Classic Log Bed for $100 more. Please inquire if you are in need of a certain item in a specific time frame. We are here to help.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Return shipping is paid for by the customer.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Unfortunately only one discount code can be used per order and it cannot be combined with other promotions.

Please contact us with your order number and the code you would like to apply to your order. If it is applicable to your order, we will happily apply it!